Email Response-Time Calculator
Average reply time and share answered within target.
Runs in your browser. Nothing is uploaded — your input is processed on this device and discarded when you close the tab.
Email Response-Time Calculator
How to use this tool
- Enter how many emails were answered in the period.
- Enter how many of those met your target time and the total hours spent replying.
- Press Generate for the average reply time and the within-target share.
Worked example
For 20 answered emails, 15 within target and 240 total reply hours, the average reply time is 240 / 20 = 12 hours, and the within-target share is 15 / 20 = 75%.
What this tool does not do / Limits
This tool averages the figures you enter. It does not read a mailbox, does not know your target time, and cannot tell whether a slow reply was caused by waiting on someone else.
Frequently asked questions
What does the average hide?
A few very slow replies can pull the average up even when most replies are fast, so read it together with the within-target share.
What counts as total reply hours?
Add up the time from receiving each email to sending its answer, for every email counted, using the same unit throughout.
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